What to Expect
As a Center for Independent Living we believe that the individual seeking services has the choice of services and how those services are provided.
How Services Begin
To receive services from the Center, all you need to do is contact the Center during our regular business hours and request assistance.
Based upon the requested service(s) you will be referred to the appropriate staff member who will schedule a face-to-face meeting at the location of consumer’s choice. If at that time, you need any type of accommodation such as an interpreter, materials in alternate formats, etc. please let staff know. Usually, the initial meeting will consist of gathering information for the purpose of satisfying our funding sources and to help staff better assist you.
During the initial meeting, an independent living plan will be explained and you will be asked if you would like to develop one. This consists of identifying what you would like to accomplish and then developing action steps
Periodically, staff will meet with individuals to discuss their accomplishments on each goal identified. At that time, program participants can determine if they have accomplished a goal or goals, if progress is being made, or if they want to drop a goal. Program participants may withdraw at any time. It is you who decides when you have reached your goal.
If you need a Sign Language interpreter, foreign language interpreter, document translation, or alternative format of text (such as large print, braille, electronic format and/or audio tape), please let a staff member know and it will be provided at no cost to you.
If you wish to file a complaint, please contact the Department of Justice at 202/514-2000 or TTY/ASCII/TDD: 800/877-8339.
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.
LIFE Center for Independent Living is required to give you this Notice of Privacy Practices to comply with the regulations established under federal and state laws. This notice is intended to describe your rights, and to inform you of the ways we may use and disclose your protected health information.
Health Information About You
LIFE Center for Independent Living may gather or obtain health information about you from different sources in order to provide you some of our services. Some examples of when we may need to obtain health information about you are to:
Make sure you are eligible for our services;
- Help you transition from a nursing home;
- Help you reintegrate into the community;
- Help you choose housing and modifications that may be needed;
- Assess your ability to work, or
- Help you advocate with your doctor or other healthcare professionals, among other instances.
You have the right to:
- Request a restriction on certain uses and disclosures of your information, however, we are not required to agree to any requested restrictions;
- Obtain a copy of our Notice of Privacy Practices in an accessible format upon request. To ask for a copy of this Notice, please contact the staff member working with you or our Privacy Officer.
- Inspect and obtain a copy of your medical information that we maintain;
- Request to amend the medical information that we maintain. We may deny your request in some cases, for example, if we did not create the record, or if it is accurate and complete. If your request is denied you may write a statement of disagreement and require it to be included with all future releases of your protected health information;
- Request communications of your protected health information by alternative means or alternate locations;
- Revoke your authorization to use or disclose protected health information except to the extent that action has already been taken;
- Receive an accounting of disclosures made of your protected health information, and
- Receive notification of a breach of unsecured protected health information.
You may exercise any of your rights by communicating in the way that works best for you. Feel free to communicate in the format of your choice (example: a tape-recorded request).
If you get services from LIFE Center for Independent Living under the authority of another agency, they may require that we refer you to them in order to exercise your rights regarding protected health information.
How LIFE Center for Independent Living May Use or Disclose Your Health Information
We may use or disclose protected health information without your permission for purposes described below. Not every possible use or disclosure is listed.
- Services: We may use and disclose your protected health information to provide you with our services. For example, we may give your protected health information to service coordinators, job coaches, interns, or volunteers who are involved in providing you with services and are required to know some of your protected health information in order to provide you with those services. We may also give your protected health information to other organizations working with us that are also providing services to you so they have the information they need to serve you. But, we will only provide those organizations your protected health information if they agree in writing to protect that information like we do. We will provide them with only the minimum amount of your protected health information required.
- Payment Functions: We may use or disclose protected health information about you to collect payment for the services you receive, and to coordinate benefits. For example, we may give information about you to Department of Healthcare and Family Services or the Department of Human Services so they will pay us for services we provided to you.
- Operations: We may use and disclose protected health information when necessary to operate LIFE Center for Independent Living’s programs and make sure all consumers receive quality service. For example, we may use information for quality assessment and improvement activities, legal services, audit services, and fraud and abuse detection programs.
- Required by Law: We may use and disclose your protected health information as required by State or Federal law.
- Public Health: We may give your protected health information to public health authorities to: prevent or control disease, report injury, report child abuse or neglect and domestic violence, report reactions to medications, and report birth or death.
- Health Oversight Activities: We may give your protected health information to health oversight agencies, like the Department of Healthcare and Family Services or the Department of Human Services during audits, investigations, inspections and other proceedings related to oversight of the health care system. These kinds of activities are necessary for government agencies to make sure that we are doing what they pay us for, properly and according to the law.
- Judicial and Administrative Proceedings: We may disclose your protected health information in the course of any court or administrative proceeding.
- Law Enforcement: We may give your protected health information to a law enforcement official for purposes such as identifying a suspect, witness, and missing person, or to comply with a court order or subpoena, and other law enforcement purposes.
- Fundraising: We may contact you for fundraising activities. We are a not for profit organization that relies on the support of the community and we may contact you to ask for a donation. Donations are voluntary and there is no obligation for you to make a donation to LIFE Center for Independent Living.
When We May Not Use or Disclose Your Health Information
Except as described above or as permitted by State or Federal law, we will not use or disclose (release) your protected health information without your written consent. You may revoke (take back) your authorization in writing if possible (or in an alternate format if necessary), at any time. If you take back or cancel your authorization, we will no longer use or disclose your protected health information for the reasons covered by your authorization. Of course, if we have already disclosed your information with your permission, when you cancel your authorization, we cannot take your information back from those who received it from us.
In addition, we will require your written consent for the disclosure of psychotherapy notes, and before we will use or disclose your protected health information for marketing purposes that are paid for by a third party.
Sale of Protected Health Information: We will not sell your protected health information.
To Request Information, Exercise Your Rights, File a Complaint
If you want to exercise your rights, get a better explanation of your rights, or if you want to file a complaint about your health information rights, please contact our Privacy Officer:
Meri Helbig, Program Director
2201 Eastland Drive, Suite 1
Bloomington, IL 61704
Phone: 309/663-5433 V/TTY
Or you may also contact our Executive Director:
2201 Eastland Drive, Suite 1
Bloomington, IL 61704
Phone: 309/663-5433 V/TTY
You may also file a written complaint with the U.S. Department of Health and Human Services if you believe your health information privacy has been violated by mailing it or e-mailing it to the Secretary of the U.S. Department of Health and Human Services located at:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775
We cannot, and will not, require you to give up the right to file a complaint with the Secretary of the U.S. Department Health and Human Services (HHS) in order to get services from our organization.
We cannot, and will not, retaliate against you for filing a complaint with us or with the Secretary of the U.S. Department Health and Human Services.
Changes to this Notice
We reserve the right to change this Notice of Privacy Practices at any time and to make the new notice terms effective for all health information that we already have. We will distribute the new notice to you whenever we make important changes. Until such time, we are required by law to comply with the current version of this Notice.
Effective: September 23, 2013